Free cancellation
You may cancel an EXVAL booking free of charge at any time before the scheduled pickup or service start time. EXVAL does not add a cancellation fee to an eligible cancellation.
Refunds
If you have already paid EXVAL directly for a booking that qualifies for free cancellation, the amount paid for the cancelled EXVAL service will be refunded. Refunds are returned using the original or otherwise agreed payment method. Your bank or payment provider may require additional processing time before the funds appear.
Third-party costs
Some journeys may include tickets, accommodation, meals or activities supplied by another provider. If EXVAL has purchased a non-refundable third-party item specifically for you with your approval, that external cost may not be refundable. We will identify any such non-refundable cost before it is purchased whenever possible.
Late cancellation and no-show
A cancellation made after the scheduled pickup or service start time, or a no-show without prior cancellation, is not covered by the free-cancellation promise. EXVAL may still review exceptional circumstances individually.
If EXVAL cancels
If EXVAL cancels a confirmed service and cannot provide a suitable agreed alternative, any amount paid directly to EXVAL for the affected service will be refunded.
How to cancel
Contact EXVAL before your scheduled service and provide your name, booking reference and travel date. You can email bookings@exval.ma or contact our team on WhatsApp.
Confirmed booking terms
Your final EXVAL confirmation may contain service-specific details. If the confirmation gives you more favourable cancellation terms, those more favourable terms apply.